Troubleshooting & Frequently Asked Questions
Essentials
1. What is Simply Baked Box?
1. What is Simply Baked Box?
Premium water-only baking mixes for cookies, brownies, muffins, and bars. Just add water, mix, bake. No shopping. No extra ingredients needed.
2) Do I need anything besides water?
2) Do I need anything besides water?
No. Our mixes are pre-measured and pre-mixed. No eggs, butter, oil, or any other ingredients required.
3) How long does it take and how much does it make?
3) How long does it take and how much does it make?
Most bakes are 10-12 minutes and make a full batch (see each product page for yield).
4) Can I bake a small batch?
4) Can I bake a small batch?
Yes. Our products are small-batch friendly. Use any portion of the mix + the same proportion of water. Reseal the pouch and save the rest for next time.
5) What equipment do I need?
5) What equipment do I need?
A bowl, spoon, pan (size listed on each box) and a heating source (oven, stove or microwave).
Baking & Troubleshooting
1) My oven doesn’t get hot enough — what should I do?
1) My oven doesn’t get hot enough — what should I do?
Preheat longer on the middle rack. Use a smaller pan to help the center set. Add time in 3–5 min steps and watch for doneness cues (edges are brown).
For an easy fix, try our Brownie-in-a-Bowl mix (cooked in a microwave) or Rice Krispy Treat mix (cooked on a stove).
2) I don’t have a pan — what can I use?
2) I don’t have a pan — what can I use?
If you don’t have a sheet pan handy, you can use anything that is oven-safe (typically made out of metal/stainless or glass. That can be a cooking pan or pot.
3) How do I bake only a partial batch?
3) How do I bake only a partial batch?
Measure the portion of dry mix you want, add the same proportion of water (e.g., half mix → half water). Bake at the same temperature; check a few minutes earlier. Reseal and store the rest.
4) Brownies don't have a shiny, crackly top.
4) Brownies don't have a shiny, crackly top.
Whisk the mix + water 30–45 seconds until glossy (dissolves sugars), don’t add extra water, and use a metal pan on the middle rack. Bake until edges set and the center shows moist crumbs on a toothpick; cool 10–15 min to let the crust set.
5) High altitude adjustments (3,500+ ft).
5) High altitude adjustments (3,500+ ft).
Add 1–2 tsp extra water; increase oven temp 15–25°F; check 2–5 min earlier. Avoid dark pans if possible.
6) Brownie-in-a-Mug didn’t set / turned rubbery.
6) Brownie-in-a-Mug didn’t set / turned rubbery.
Use a microwave-safe mug and fill it no more than halfway. Stir mix with water to a thick, smooth batter. Microwave ~45–60s for 1100W, 60–75s for 900W, 75–95s for 700W, then finish in 5–10s bursts until edges set and the center stays glossy-fudgy. Let stand 1–2 minutes to firm.
If it’s rubbery, it was overcooked or too much water—next time, shorter bursts and a slightly thicker batter. Careful: mug will be hot.
Ingredients & Allergens
1) What’s inside?
1) What’s inside?
Real, all-natural ingredients; no artificial flavors or preservatives. See each product page for the label.
2) Allergens?
2) Allergens?
Many mixes contain wheat, milk, and egg. Always check the ingredient list on the product page.
3) Gluten-free or vegan options?
3) Gluten-free or vegan options?
Not yet — but we’re exploring future options. Join the list for updates.
Storage
1) How do I store unused mix?
1) How do I store unused mix?
Reseal tightly and store in a cool, dry place. Label how much you used for next time.
2) How do I store baked treats?
2) How do I store baked treats?
Best within 2–3 days in an airtight container.
3) How long do they last unopened?
3) How long do they last unopened?
For best quality, use by the Best By date printed on the pouch. Store cool, dry, and dark (avoid heat/sunlight).
4) How long after opening?
4) How long after opening?
If you use a partial batch, reseal tightly in a bag (or transfer to an airtight jar) and use within 60 days. Keep in a cool, dry place—don’t refrigerate (humidity clumps dry mix).
Ordering & Shipping
1) When will my order ship and arrive?
1) When will my order ship and arrive?
Orders typically ship in 1–3 business days (launch windows and holiday cutoffs shown at checkout). Delivery estimates appear at checkout.
2) Can I send this as a gift?
2) Can I send this as a gift?
Yes — add a gift note at checkout. Bundles make easy gifts.
3) Something went wrong — can you help?
3) Something went wrong — can you help?
Absolutely. Email support with your order number + what happened (photos help). If we can’t fix it with tips, we’ll replace or refund per our policy.
